Mike Kelly, Managing Partner of 59club USA, has been at the club operations game for a while. And as a general manager of any type of club – especially a golf club spanning hundreds of acres – it’s just not feasible to be everywhere at once. That’s where 59club USA’s mystery shopping services come into play.
Take a look at the video below where Kelly explains the ins and outs of mystery shopping, why it’s important for club managers and how it can help elevate the service level to meet and exceed your customer or member’s needs.